“I'm a big fan of the historic Berlin on water and on land.” – By Andre Kühne, Wedding Planner, Hotel Adlon Kempinski Berlin
Q. How would you describe your customer? What are their typical needs and expectations?
Our guests can be very demanding and expect the extraordinary. These of course also includes European luxury and the highest service quality. Furthermore, guests expect us to recognize and fulfill their wishes before they have to express them by themselves. But this is one of the main reasons why guests visit our Hotel Adlon Kempinski, they appreciate our work which ends in Magic Moments.
Q. Which city tour do you recommend for destination wedding guests?
Since every couple has individual wishes and interests, there is not that one sightseeing tour that we recommend to our guests. Personally, I'm a big fan of the historic Berlin on water and on land.In general, however, every suggestion to our guests only comes into being when the preferences and interests of the couples crystallize out here. As Berlin is probably Germany's most multifaceted city, we can tailor very individual tours for our guests. Those who would rather discover the young and urban Berlin, receive a completely different proposal than the coupe that is interested in the historical and classical part of the capital. There is only one thing in common with every city tour: all tours start in our lobby at the famous Elephant Fountain, a gift from the Maharaja of Patiala.
Q. What are your strategies to deal with irate client?
Why should a guest have reasons to complain - our job is to create a feel-good experience for every visitor. If this does not succeed, it is important to listen to every guest at first and to respond to them individually. Case by case. Standard handling does not exist in such situations, as it is our top priority to respond individually and to generate the perfect solution proposal.
Q. What’s the USP of your hotel in terms of destination wedding?
In addition to the incomparable location at the world-famous Brandenburg Gate in the center of Berlin, with walking distance to many other well-known attractions of the capital, our hotel has written stories that the world will not forget. Almost every well-known person, that visited Berlin, had already been a guest in our grand hotel. This fact gives our hotel a unique charm that can not be found in any other hotel.
Another USP we can offer are our passionate employees. Through their authentic, loving and attentive service our staff gives our guests the feeling of having a second home - home away from home.