From keyless check-in to digital holiday planning, Covid-19 has accelerated the adoption of contactless technologies.
Travellers’ desire for less face to face contact and social distancing is leading towards a new era of tech-enabled hospitality experiences. In its endeavor to incorporate a combination of cutting-edge technologies to improve customer confidence and ensure contactless hospitality for its guests, Noor Mahal, Karnal, one of the finest and leading palatial hotels in the country, has today announced the launch of ‘Noor Mahal WhatsApp Chatbot’.
Be it Artificial Intelligence, Machine Learning or Internet of Things, Noor Mahal is riding on futuristic technologies for contactless hospitality experiences. Right from smart rooms to smart controls and mobile check-in, the hotel is getting hi-tech to ensure utmost comfort and safety.
Mr. Manbeer Choudhary, Chairman and Managing Director, Jewels Group of Hotels said, “Ever since COVID hit the country, Noor Mahal’s main priority has been the health & safety of its guests and team members who are the most crucial part of India’s preferred palatial hotel. During this pandemic, Noor Mahal has gone the extra mile to offer safety and comfort, stay connected and resolve guest queries through its virtual WhatsApp Chatbot in real-time. The new ‘WhatsApp Chatbot’ will act as a quick and convenient one-stop digital platform for all the hospitality and advisory services to the guests of the new informed world.”
Noor Mahal’s ‘WhatsApp Chatbot’ service allows guests to reach out to Noor Mahal using WhatsApp and get their queries answered. Guests can start the chat by pinging on WhatsApp contact +91-7631188888. Customisation has gone to a new level as digital menus have become the new norm in the covid era. To make dine-in as safe as possible for the staff and guests, Noor Mahal menu is now available on Whatsapp Chatbot.
Today’s visitors expect transparency and are keen to know exactly what to expect when they check in. In its efforts to meet up the guest expectations and showcase a real tour of the hotel, Noor Mahal’s Whatsapp Chatbot also has a unique virtual hotel gallery. The chatbot also helps guests in keeping an eye on the exclusive packages and offers at the hotel. Those who are aiming for their D-Day can also avail the facility of planning a wedding or getting all the information related to pre-wedding shoot. Guests can also know the room tariffs; take a glimpse of the room and book room in a single click.
The hotel has been a massive supporter of country’s nationwide initiatives to aid India’s fight against Covid-19 and ensuring the highest standards of cleanliness and sanitization at the hotel. In its endeavour to help combat the effects of COVID-19 and make guests feel confident and reassured,
Noor Mahal has also set new safety benchmarks for the industry by getting its entire staff vaccinated in a short span of time. Noor Mahal Staff is well prepared to welcome guests with utmost safety, contactless servicing, and highest level of hygiene standards.