Vietjet has achieved a remarkable double win at the 2024 World Travel Awards, being named "Asia's Leading Airline for Customer Experience" and "Asia's Leading Airline Rewards Programme." The prestigious awards ceremony, held in Manila, Philippines, recognized Vietjet for its exceptional service and innovative rewards program, honoring excellence in travel, tourism, and hospitality. The World Travel Awards, a global benchmark for over three decades, are decided by votes from industry professionals and consumers worldwide.
Graham Cooke, Founder of World Travel Awards, said: “We commend Vietjet for its relentless efforts and are delighted to honor the airline once again this year. With its expansive flight network across the Asia-Pacific region, Vietjet has introduced unique innovative offerings, such as the SkyCare insurance, the Vietjet SkyJoy loyalty programme, and highly competitive fare promotions. These initiatives have enabled the airline to consistently meet, and even surpass, passenger expectation.”
Do Xuan Quang, Vietjet Vice President, said: “As Vietjet celebrates the milestone of serving 200 million passengers, we are thrilled to once again receive recognition from the World Travel Awards. Above all, our deepest gratitude goes to our passengers for choosing to fly with us. Looking ahead, Vietjet will continue expanding our global flight network, introducing exciting promotions, and enhancing our services. We are committed to making every journey with Vietjet both inspiring and enjoyable as we fly our passengers to captivating destinations around the world.”
The airline is leading the way in providing passengers with innovative and valuable experiences. Additionally, the airline offers perks such as complimentary SkyCare insurance and the Vietjet SkyJoy loyalty program, where members can earn and redeem points for flights and other rewards. Vietjet recently introduced new services, including flight updates via Zalo and WhatsApp, and uses AI and chatbots to enhance the customer experience.
Celebrating its 200 millionth passenger, Vietjet continues to expand its network connecting numerous exciting destinations in Vietnam and internationally, including Australia, India, China, Japan, South Korea, Indonesia, Thailand, and beyond. Further adding 10 new aircraft this year while focusing on sustainable aviation practices. The airline has also won multiple international awards for its excellence such as World Business Outlook, and AirlineRatings.